5–7 Business Days
Refund credited directly to original payment source (UPI, Card, Netbanking).
Instant Wallet Refund
Opt for 100% instant credit to your Roavon Wallet for zero-delay future bookings.
Automated Status Tracking
Track refund ARN / UTR reference number live from your "My Bookings" page.
1. Refund Turnaround Timelines & Mode of Payment
At Roavon Private Limited, we prioritize seamless customer service. Once a cancellation is initiated and verified by our system or the underlying supplier:
* Note: Bank holidays and national settlement cycles may occasionally affect external bank posting times.
2. Flight Cancellation & Fare Rules
Airline Fare Slabs: Flight cancellation charges are defined directly by the operating airline's fare rules (published during booking and available on the ticket). Saver or promotional fares may be non-refundable or subject to standard airline cancellation fees.
Convenience Fees: Non-refundable as they represent payment gateway and technology processing costs incurred at the time of reservation.
Cancellations by Airline (Flight Disruption / Rescheduling): If an airline cancels a flight or reschedules it beyond the regulatory delay threshold (typically > 2 hours), you are entitled to a 100% full refund of the ticket fare without cancellation penalty.
No-Show Policy: If a passenger fails to check-in within the airline's specified window, the booking is marked as a "No-Show", and only applicable government and passenger service taxes (PSF/UDF) are refundable as per airline policy.
3. Bus & Hotel Booking Cancellations
Bus Bookings: Standard operator cancellation slabs apply:
- Cancellation > 24 hours prior to departure: 85% to 90% refund (as per operator terms).
- Cancellation 12 to 24 hours prior to departure: 50% refund.
- Cancellation < 12 hours or post departure: Non-refundable.
Hotel Bookings: Properties offering "Free Cancellation" can be canceled without fee up to the specified date and time mentioned in your voucher. Non-refundable room rates cannot be refunded after confirmation.
4. Failed Transactions & Auto-Reversals
If your bank account or card was debited but the booking was not confirmed due to GDS fare changes, network timeout, or payment gateway disconnection:
Auto-Reversal Guarantee: Our automated reconciliation system immediately triggers an auto-refund. The full amount debited is credited back to your original source within 24 to 48 hours (or 5–7 working days for international credit cards).
5. How to Initiate a Cancellation or Check Refund Status
- Log in to your Roavon account and open My Bookings.
- Select the active booking (Flight, Bus, Hotel, or Trip).
- Click on "Cancel Booking" to review applicable cancellation charges and refund estimate.
- Confirm the cancellation. Your refund will be initiated instantly, and you will receive an SMS and Email notification with the Refund ID.
Need Help With a Refund?
For refund queries or escalations, contact our 24/7 billing desk at [email protected]